At 2svip, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains in clear terms exactly what data we collect, why we collect it, how we use and store it, and the rights you have over your own information as a member of Indonesia's premier online gaming platform.
These six principles form the foundation of how 2svip approaches your personal data — from the moment you register to every transaction you make on the platform.
All data transmitted between your device and the 2svip platform is protected with 256-bit SSL/TLS encryption. Your financial and personal information is never transmitted in plaintext across any network.
2svip does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data sharing with service partners is strictly need-to-know and governed by binding data processing agreements.
We only collect the personal data that is genuinely necessary to provide you with a safe, compliant, and high-quality gaming experience. We do not collect data speculatively or for undefined future uses.
Member data is stored on encrypted servers with strict access controls. Only authorised 2svip personnel with a legitimate operational need may access personal data, and all access is logged and audited.
You have the right to access, correct, and in certain circumstances request deletion of your personal data. 2svip provides a clear process for exercising all data rights through our customer support team.
In the unlikely event of a data security incident that affects your personal information, 2svip commits to notifying affected members promptly and transparently, with clear guidance on any protective steps you should take.
For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a natural person, directly or indirectly — including but not limited to name, date of birth, national identity number, mobile number, email address, financial account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, transfer, restriction, erasure, or destruction. |
| "Data Controller" | 2svip, as the entity that determines the purposes and means of processing Personal Data collected through the platform. |
| "Data Processor" | Any third-party service provider engaged by 2svip to process Personal Data on 2svip's behalf and under 2svip's documented instructions. |
| "Member" | Any individual who has registered an account on the 2svip platform, or who accesses any part of the platform in an unregistered capacity. |
| "KYC" | Know Your Customer — the regulatory identity verification process applied to members before withdrawals or high-value transactions are authorised. |
| "Cookies" | Small text files placed on a member's device by the 2svip platform for the purposes of session management, personalisation, analytics, and fraud prevention. |
| "Sensitive Data" | A subset of Personal Data that warrants heightened protection, including national identity numbers (KTP), financial account details, and source-of-funds documentation. |
This Privacy Policy applies to:
This Policy does not apply to third-party websites or services that may be referenced on the 2svip platform. When you interact with game software provided by studios such as Evolution Gaming, Pragmatic Play, Pocket Games Soft (PGS), NetEnt, Microgaming, or Spribe, you may also be subject to those studios' own privacy policies in respect of data processed entirely within their game environments.
The 2svip platform is designed for use by residents of Indonesia who are at least 21 years of age. We do not knowingly collect Personal Data from individuals under 21. If we become aware that a member has provided false age information during registration, we will immediately suspend the account, initiate data deletion procedures for minors, and retain only the minimum data required to prevent re-registration.
When you create a 2svip account, we collect the following information directly from you:
As part of the Know Your Customer process required before withdrawal authorisation, we collect:
For every financial transaction on the 2svip platform, we record:
To provide a fair, auditable gaming environment and to personalise your experience, we record:
Automatically collected when you access the platform:
When you contact 2svip support via Live Chat or email ([email protected]), we retain a record of the conversation, including the subject matter, timestamps, and any attachments you provide, for the purpose of resolving your query and maintaining an accurate service history.
2svip collects Personal Data through the following channels:
| Collection Method | Description |
|---|---|
| Direct Provision | Data you actively provide during account registration, KYC submission, payment setup, or when contacting customer support. |
| Automated Platform Tracking | Session cookies, server logs, and analytics scripts that automatically record technical and behavioural data as you navigate the platform. |
| Payment Processors | Transaction confirmation data returned by Indonesian bank transfer systems and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when you deposit or withdraw. |
| KYC Verification Partners | Identity verification results and risk-scoring data returned by our authorised KYC service providers upon document review. |
| Fraud Prevention Systems | Device fingerprinting, behavioural biometric signals, and IP reputation data used to detect and prevent fraudulent account activity. |
| Game Providers | Game round results, random number generation audit trails, and session metadata returned by third-party game studios to populate your account game history. |
2svip processes your Personal Data strictly for the following documented purposes:
2svip relies on the following legal bases when processing your Personal Data:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Processing required to fulfil our obligations under the 2svip Terms & Conditions — including account creation, KYC, transaction processing, and game delivery. Without this processing, we cannot provide you with the 2svip service. |
| Legal Obligation | Processing required to comply with applicable AML obligations, age verification requirements, and fraud reporting duties under international operating standards. |
| Legitimate Interests | Fraud detection, platform security, responsible gaming monitoring, and aggregated analytics for platform improvement — activities where 2svip has a genuine operational interest that does not override your fundamental rights. |
| Consent | Marketing communications (SMS and email promotional messages) — only where you have given clear, specific, and freely withdrawable consent. Consent for marketing does not affect your right to use the platform if withdrawn. |
2svip shares Personal Data with carefully selected third-party service providers who process data on our behalf and under our documented instructions. These providers are contractually bound to process data solely for the purposes we specify and to maintain security standards equivalent to our own. Categories of service provider include:
2svip may disclose your Personal Data to government authorities, law enforcement agencies, or regulatory bodies where we are legally required or permitted to do so. This includes disclosures required under AML reporting obligations. 2svip will not disclose more data than is strictly required for the stated legal purpose, and where permitted by law, we will attempt to notify you of such a disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 2svip's assets, your Personal Data may be transferred to the successor entity as part of that transaction. In such an event, 2svip will notify affected members via a prominent notice on the platform at least 30 days before any such transfer becomes effective, and will ensure that the successor entity is bound by privacy obligations at least equivalent to those set out in this Policy.
The 2svip platform uses the following categories of cookies and similar tracking technologies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Session Cookies | Maintain your authenticated login session, remember your shopping cart and game state across page loads, and protect against cross-site request forgery (CSRF) attacks. | Session (deleted on browser close) |
| Functional Cookies | Remember your preferences such as preferred language display, last-used payment method, and responsible gaming tool settings. | Up to 12 months |
| Analytics Cookies | Collect anonymised usage data (page views, navigation paths, device types) to help us understand how members use the platform and where improvements can be made. | Up to 24 months |
| Fraud Prevention Cookies | Device fingerprinting and session consistency signals used by our fraud detection systems to identify suspicious access patterns and protect your account. | Up to 12 months |
You can manage or delete cookies through your browser settings at any time. Please be aware that disabling Essential Session Cookies will prevent you from logging in to your 2svip account, as these cookies are technically required for authenticated sessions. Disabling Functional or Analytics cookies will not affect your ability to access the platform but may reduce the personalisation of your experience.
2svip does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place tracking pixels or cookies on the 2svip platform. Any analytics data collected via Analytics Cookies is processed in aggregate and anonymised form only — individual browsing profiles are not created for advertising purposes.
2svip retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML obligations and dispute resolution requirements |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory compliance and re-registration prevention |
| Transaction Records | 7 years from transaction date | Financial record-keeping and AML audit trail |
| Gameplay History | 3 years from last activity | Dispute resolution, responsible gaming monitoring |
| Customer Support Records | 3 years from last interaction | Service quality assurance and dispute evidence |
| Marketing Consent Records | Until consent withdrawn + 3 years | Evidence of lawful marketing basis |
| Analytics & Technical Logs | Up to 24 months (anonymised after 6 months) | Platform improvement and security monitoring |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes Personal Data and may be retained indefinitely for statistical purposes.
As a 2svip member, you have the following rights in relation to the Personal Data we hold about you. To exercise any of these rights, please contact our support team at [email protected] or via Live Chat.
2svip respects your right to control your own personal data. The following rights are available to all registered members. Contact our support team to exercise any of them.
You may request a copy of all Personal Data that 2svip holds about you. We will provide a structured summary within 30 days of receiving your verified request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For KYC data, updated documentation will be required.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations (e.g., AML record-keeping).
In certain circumstances — such as while a data accuracy dispute is being resolved — you may request that 2svip restrict active processing of your Personal Data while still retaining it.
Where processing is based on your consent or on contractual necessity, you may request that your Personal Data be provided in a structured, machine-readable format (CSV or JSON) suitable for transfer to another service.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
2svip implements a comprehensive set of technical security controls to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction:
Technical controls are supported by organisational measures that govern how 2svip personnel handle Personal Data:
While 2svip takes every reasonable measure to protect your data, account security is a shared responsibility. You are responsible for:
For all data protection enquiries, requests to exercise your data rights, or questions about this Privacy Policy, please contact 2svip using the following details:
Email: [email protected]
Live Chat: Available 24/7 directly within the 2svip platform
Support Hours: 24/7 (WIB, UTC+7 — Western Indonesia Time)
When submitting a data rights request or a privacy complaint, please include your registered username and the email address associated with your account so that we can verify your identity before processing the request. We will not fulfil data access, portability, or erasure requests without first confirming the requester's identity to protect against fraudulent requests by third parties.
If you believe that 2svip has handled your Personal Data in a manner that is inconsistent with this Privacy Policy, we encourage you to contact us directly in the first instance. Our support team will acknowledge your complaint within 5 business days and provide a substantive response within 30 calendar days.
If you are not satisfied with 2svip's response to your complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or regulatory body in your jurisdiction. 2svip will cooperate fully with any such regulatory investigation.
2svip reserves the right to update or amend this Privacy Policy at any time. When material changes are made — meaning changes that meaningfully affect how we collect, use, or share your Personal Data, or that reduce your rights — we will:
Minor amendments — such as clarifications of existing practices, corrections of typographical errors, or formatting updates that do not alter the substance of the Policy — may be made without specific member notification, though the Effective Date will always be updated.
Your continued use of the 2svip platform following the posting of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may request account closure by contacting our support team.
Now that you understand how 2svip protects your personal data, explore everything our platform has to offer — from live casino tables and sportsbook markets to hundreds of slot titles. Your data is safe, your experience is seamless.
Adults only (21+). Please gamble responsibly. Visit our Responsible Gaming page for player protection tools and support resources.